Cancellations, Returns & Refund Policy
Cancel
If there is a need to cancel your order after you have placed it, we will do our best to accommodate your request. Canceling an order is a time-sensitive act, so please contact us as soon as possible. Please contact us through the methods below:
Email: Contact@novaviet.com
Live chat with us on home page Novaviet.com (Recommend)
Whatsapp : +84 325 465 446
Facebook page : Click here
(Note: If the order has changed to shipped status, we cannot cancel)
Returns
If you are dissatisfied with your order for any reason, you can return your items for a prompt refund as long as the merchandise is in new and unused condition and you have received a return authorization number. Returns must be made within 30 days of the purchase date and will be credited in the same form as the original payment type. The original shipping and handling charges are not refundable (We will pay the return shipping costs if the return is a result of our error). After the 30 day period, a return may be accepted at our discretion; however, it will be subject to a restocking fee of up to 30%. Please note that it takes us 7-10 business days to process returns once they arrive at our Returns Center.
Click to begin the RMA process online and receive a return authorization number
After you have received your RMA number and approval (Within 3-4 business days) please carefully package your return with the RMA number and a copy of the invoice and your contact information with the quantity and reason you are returning the item (defective, broken, missing, or wrong item). Refunds are processed within 10 business days of receipt and credit given.
Be sure to package the items carefully to ensure safe shipping and ship your package in a prepaid, insured, traceable method to the address below. Products sent in a standard envelope are subject to damage, we recommend using a protective box or padded envelope with packaging to prevent any damage. Shipping labels may not be adhered to any product boxes. There must be a box or wrapping around the product box to adhere the label to. Refund will not be issued for items returned with shipping labels adhered directly to the product box.
Novaviet
5/65/640 Nguyen Van Cu .str
Town : Long Bien
City : Ha Noi
Country : Viet Nam
Phone : +84 325465446